FAQ

FAQ2018-06-28T11:38:44+10:00

Frequently Asked Questions

Here you will find frequently asked questions with answers. If you require any other help, please email orders@lolliespartiesanything.com.au

What are my shipping options?2019-05-11T09:52:03+10:00

We currently use Australia Post only for all our shipping requirements. You can choose between standard shipping and Express Post depending upon your needs.

How much does shipping cost?2019-05-11T09:50:36+10:00

We endeavour to provide you with the very best prices online! Shipping is calculated using Australia Post rates and is dependent on the size and weight of the product/products being purchased and where in Australia it is being delivered.

Why is shipping so expensive?2019-05-11T09:49:56+10:00

Shipping is dependent upon weight, size and distance travelled. We use Australia Post for all our shipping needs. The further the product has to travel will also have an influence on the cost! If you choose Express Post over standard shipping there will be an additional charge to the overall cost

How do I track my order?2019-05-11T09:45:49+10:00

Once your order has been picked, packed and processed, you will receive tracking information via email. This email contains your tracking details and you can check on the status of your order at any time without having to contact us. You are, of course, always welcome to contact us during business hours on free call 1800 94 5093 or email us on orders@lolliespartiesanything.com.au and we will do our very best to assist you.

How do I check the status of my order?2019-05-11T09:44:49+10:00

Please use the tracking information you have been emailed, to check on the status and progress of your order.

My order is taking longer to arrive than expected. Why?2019-05-11T09:44:21+10:00

We endeavour to ship your order in a timely manner. However, public holidays and transit times can impact upon standard shipping. Please carefully check your tracking information first as this will inform you at all times, about where your order is and when it might be delivered. Once the order leaves our warehouse, Australia Post is responsible for updating this tracking and of course, the delivery of your precious package!

Do you ship internationally?2019-05-11T09:43:51+10:00

Due to the nature of our products, we do not ship internationally at this time.

Do I have to sign for my delivery?2019-05-11T09:43:23+10:00

Yes! To ensure the highest possible service and that there are no issues with delivery, a signature is required. You are always welcome to have your order delivered to a work address or an address where someone can sign for you.

Can I come and collect my order?2019-05-11T09:42:10+10:00

Unfortunately you cannot shop or collect your order from us. Lollies, Parties, Anything is an online only retailer and your orders must be placed via our website.

How long will it take to receive a refund?2019-05-11T09:38:26+10:00

Once a refund has been decided upon, we will do our very best to ensure it is processed in a timely manner. However there may be some delays, depending upon your bank and their processes.

I received the wrong product/s. What now?2019-05-11T09:41:05+10:00

Firstly please check the product carefully to ensure that it is indeed incorrect. If after close inspection, there is still a problem, please contact us immediately on free call 1800 94 5093 or email us on orders@lolliespartiesanything.com.au and we will do our very best to assist you.

Who Can Order From Lollies Parties Anything?2018-11-01T12:57:46+10:00

Lollies Parties Anything online store is open to all, we sell to the general public and businesses across the world.

Ordering and Shipping2018-07-02T12:34:24+10:00

How to place an order?

Simply browse and select the products you would like to purchase, navigate to your ‘cart’ and checkout by entering your shipping and payment details.

How long does shipping take?

All orders are dispatched within 2 – 3 days and you should recieve your purchased products 7 – 14 days from placing your order pending your location. In the event you have not recieved your items OR if you require any other help with shipping, please email orders@lolliespartiesanything.com.au

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